Licensing staff to undergo customer service training

The Min­istry of Trans­port and Civ­il Avi­a­tion plans to in­tro­duce a cus­tomer ser­vice train­ing pro­gramme for staff at Li­cens­ing Of­fices na­tion­wide.

Min­is­ter of Trans­port and Civ­il Avi­a­tion Eli Za­k­our said the ini­tia­tive forms part of on­go­ing ef­forts to im­prove ser­vice de­liv­ery, op­er­a­tional ef­fi­cien­cy and pro­fes­sion­al­ism across the Li­cens­ing Di­vi­sion.

The pro­gramme will fo­cus on pro­fes­sion­al­ism, ef­fec­tive com­mu­ni­ca­tion, ac­count­abil­i­ty and the ap­pro­pri­ate han­dling of pub­lic en­quiries and con­cerns.

Ac­cord­ing to the min­istry, the aim is to es­tab­lish con­sis­tent cus­tomer ser­vice stan­dards across all Li­cens­ing Of­fices.

The train­ing will com­ple­ment oth­er re­forms with­in the di­vi­sion, in­clud­ing the mod­erni­sa­tion of sys­tems and process­es, ex­pand­ed on­line ser­vices and mea­sures to im­prove ac­ces­si­bil­i­ty and con­ve­nience for the pub­lic.

Za­k­our said he re­mained com­mit­ted to en­sur­ing that the im­prove­ments with­in the Li­cens­ing Di­vi­sion trans­late in­to tan­gi­ble ben­e­fits for the peo­ple of Trinidad and To­ba­go.