Liberty Caribbean urges caution over AI cyber threats

Lib­er­ty Caribbean is urg­ing em­ploy­ees and cus­tomers to be alert to AI-gen­er­at­ed im­per­son­ation at­tempts, sus­pi­cious mes­sages and re­quests for sen­si­tive in­for­ma­tion as part of Cy­ber­se­cu­ri­ty Aware­ness Month.

The com­pa­ny, which op­er­ates Flow, Lib­er­ty Busi­ness and BTC, is pro­mot­ing three prac­tices: pause, ver­i­fy and re­port.

The cam­paign is aligned with par­ent com­pa­ny Lib­er­ty Latin Amer­i­ca (LLA), which held a com­pa­ny-wide cy­ber­se­cu­ri­ty town hall on Oc­to­ber 13. The ses­sion ex­am­ined how ar­ti­fi­cial in­tel­li­gence is chang­ing the work­place and cre­at­ing new risks for dig­i­tal se­cu­ri­ty.

The dis­cus­sion fea­tured Fe­lipe Ruíz, chief in­for­ma­tion se­cu­ri­ty of­fi­cer; Jo­han­na Es­co­bar, gen­er­al man­ag­er of Lib­er­ty Cos­ta Ri­ca; and Luis Gar­cía, se­nior man­ag­er of in­for­ma­tion se­cu­ri­ty. Wendy Madriz, com­mu­ni­ca­tions as­so­ciate man­ag­er, host­ed the ses­sion.

The pan­el­lists urged em­ploy­ees to ques­tion un­usu­al re­quests, ver­i­fy in­for­ma­tion be­fore act­ing and re­port po­ten­tial threats. They said AI could im­prove the way peo­ple work but al­so make im­per­son­ation and fraud more dif­fi­cult to de­tect.

Lib­er­ty Caribbean em­ploy­ees joined the town hall, with some mar­kets or­gan­is­ing group view­ing ses­sions.

Ja­son Julien, vice-pres­i­dent for Trinidad and To­ba­go, said pro­tect­ing cus­tomers and their in­for­ma­tion was es­sen­tial to main­tain­ing their trust in the telecom­mu­ni­ca­tions provider.

“Cy­ber­se­cu­ri­ty is not sole­ly the re­spon­si­bil­i­ty of our tech­ni­cal teams,” Julien said. “The de­ci­sions we make every day, from han­dling cus­tomer in­for­ma­tion to re­spond­ing to sus­pi­cious mes­sages, all con­tribute to a safer dig­i­tal en­vi­ron­ment.”

Through­out Oc­to­ber, Lib­er­ty Caribbean is shar­ing cy­ber­se­cu­ri­ty re­minders, train­ing in­for­ma­tion and dig­i­tal com­mu­ni­ca­tions to en­cour­age safer tech­nol­o­gy use among em­ploy­ees and cus­tomers.

The com­pa­ny is ad­vis­ing cus­tomers to be par­tic­u­lar­ly cau­tious about re­quests that ap­pear to come from trust­ed in­di­vid­u­als or or­gan­i­sa­tions but may have been gen­er­at­ed or ma­nip­u­lat­ed us­ing AI.