Flow technicians secure international credentials

Three telecom­mu­ni­ca­tions tech­ni­cians from across the Caribbean have se­cured in­ter­na­tion­al cer­ti­fi­ca­tion as part of a re­gion­al train­ing ini­tia­tive launched by Lib­er­ty Caribbean, the op­er­a­tor of Flow, Lib­er­ty Busi­ness and BTC.

Am­raz Ho­sein of Trinidad and To­ba­go and Lamar Uf­fer of Ja­maica earned Broad­band Premis­es In­staller cer­ti­fi­ca­tions, while Antwon Wal­ter of the Cay­man Is­lands com­plet­ed cer­ti­fi­ca­tion as a Broad­band Wire­less Spe­cial­ist through the So­ci­ety of Ca­ble Telecom­mu­ni­ca­tions En­gi­neers (SCTE).

The cer­ti­fi­ca­tions mark the first group to com­plete train­ing un­der Lib­er­ty Caribbean’s Tech­ni­cian Path­ways pro­gramme, which was in­tro­duced in 2025 to strength­en tech­ni­cal skills and cre­ate clear­er ca­reer tracks for field staff.

Do­minic Boon, Vice-Pres­i­dent of Peo­ple at Lib­er­ty Caribbean, de­scribed the mile­stone as an ear­ly out­come of the ini­tia­tive.

“Their suc­cess is the first mile­stone from Tech­ni­cian Path­ways, a pro­gramme de­signed to pro­fes­sion­alise field roles, raise ser­vice stan­dards and cre­ate clear ca­reer pro­gres­sion for tech­ni­cians across Lib­er­ty Caribbean’s foot­print. To date, 583 tech­ni­cians have en­rolled in the pro­gramme and are ac­tive­ly work­ing to­ward SCTE cre­den­tials,” Boon said.

The pro­gramme com­bines struc­tured tech­ni­cal train­ing with men­tor­ship, ex­am prepa­ra­tion and on-the-job coach­ing. Lib­er­ty Caribbean in­di­cat­ed the aim is to align the skills of its field tech­ni­cians with in­ter­na­tion­al in­dus­try stan­dards while im­prov­ing ser­vice de­liv­ery across its re­gion­al op­er­a­tions.

Boon not­ed that tech­ni­cians of­ten rep­re­sent the com­pa­ny’s most vis­i­ble pres­ence in com­mu­ni­ties across the Caribbean.

“Tech­ni­cians are the back­bone of our busi­ness. They are the ones who climb the poles, re­store ser­vice af­ter storms, en­gage with house­holds and busi­ness­es, and keep our com­mu­ni­ties con­nect­ed. Cel­e­brat­ing these cer­ti­fi­ca­tions is about recog­nis­ing in­di­vid­ual ded­i­ca­tion and re­in­forc­ing a cul­ture of skills de­vel­op­ment that ben­e­fits col­leagues, cus­tomers and the wider re­gion,” he said.

The com­pa­ny in­di­cat­ed that the pro­gramme al­so forms part of a wider work­force de­vel­op­ment strat­e­gy across its mar­kets.

Cer­ti­fied tech­ni­cians may be con­sid­ered for ad­vanced tech­ni­cal roles, men­tor­ing du­ties and par­tic­i­pa­tion in cross-mar­ket projects as the ini­tia­tive ex­pands.

Lib­er­ty Caribbean said more than 500 tech­ni­cians are cur­rent­ly en­rolled in the Tech­ni­cian Path­ways pro­gramme and are work­ing to­ward pro­fes­sion­al ac­cred­i­ta­tion through SCTE as the com­pa­ny con­tin­ues to build tech­ni­cal ca­pac­i­ty across its Caribbean net­work.