Customs Border Control System issues persist amid restoration efforts

The Cus­toms and Ex­cise Di­vi­sion has con­firmed that the Cus­toms Bor­der Con­trol Sys­tem (CBCS) re­mains op­er­a­tional but some users con­tin­ue to face chal­lenges with con­sign­ment clear­ance.

In a pub­lic ad­vi­so­ry, the Di­vi­sion in­di­cat­ed that it is col­lab­o­rat­ing with oth­er bor­der agen­cies to re­solve the tech­ni­cal is­sues af­fect­ing sys­tem per­for­mance. While core op­er­a­tions are still func­tion­ing, cer­tain users may ex­pe­ri­ence de­lays or dis­rup­tions.

The Di­vi­sion ex­pects full restora­tion of CBCS ser­vices by noon on Sat­ur­day Ju­ly 5, 2025. In the mean­time, it has im­ple­ment­ed mea­sures to sup­port users and fa­cil­i­tate the time­ly pro­cess­ing of all trans­ac­tions. Bor­der op­er­a­tions will con­tin­ue with man­u­al and con­tin­gency pro­ce­dures where nec­es­sary.

The Di­vi­sion has reaf­firmed its com­mit­ment to main­tain­ing ef­fi­cien­cy in na­tion­al bor­der man­age­ment. It has ex­pressed ap­pre­ci­a­tion to stake­hold­ers, in­clud­ing the busi­ness com­mu­ni­ty and gen­er­al pub­lic, for their con­tin­ued pa­tience and co­op­er­a­tion through­out the on­go­ing ef­forts.

Cus­toms of­fi­cers and tech­ni­cal sup­port teams re­main en­gaged in mon­i­tor­ing the sys­tem and pro­vid­ing as­sis­tance to af­fect­ed users. The Di­vi­sion has not dis­closed the spe­cif­ic cause of the sys­tem is­sues but em­pha­sised that min­imis­ing dis­rup­tions re­mains a pri­or­i­ty.

Traders and im­porters have been en­cour­aged to main­tain close con­tact with their re­spec­tive cus­toms bro­kers and rel­e­vant agen­cies for guid­ance on pro­cess­ing dur­ing this pe­ri­od.

The Di­vi­sion in­di­cat­ed that ad­di­tion­al up­dates will be pro­vid­ed if nec­es­sary. The pub­lic is ad­vised to con­tin­ue us­ing of­fi­cial com­mu­ni­ca­tion chan­nels for in­for­ma­tion on ser­vice restora­tion and sys­tem func­tion­al­i­ty.